We thank you for using TREAT EXPERT service. Please read carefully the terms and conditions stated as below for using our website and our service.

By using our service and any other application that belongs to our company, you agree that you have read, understood and abide by the conditions stated by TREAT EXPERT. If you do not wish to agree, you should withdraw from using the service and related products at once. We at TREAT EXPERT value your personal data, therefore we do not share it with any other company or individual. You can read the privacy policy anytime to know more.

We at TREAT EXPERT require the individual to attain the minimum age to avail the service as per the law of Bangladesh in case if you are underage, you can access the service with the approval of parent/guardian of the individual. If found that an individual is underage and doesn't meet the above mentioned criteria, TREAT EXPERT can cancel the appointment with the hospital without further notice.

License to use website

  1. View pages from our website in a web browser;
  2. Download pages from our website for caching in a web browser;
  3. Print pages from our website;
  1. Use our website services by means of a web browser

Please note that your use of our website is strictly subject to the other provisions of these terms and conditions.

You may use our website for your own personal purposes in order to avail our services, and you must not use our website for any other purposes.

Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.

Acceptable usage

  1. Use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;
  2. Use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
  1. Use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus or other malicious computer software;
  2. conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent: or
  3. Use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).

You must not use data collected from our website to contact individuals, companies or other persons or entities.

You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.

Cancellation and suspension of account.

  1. suspend your account;
  2. cancel your account; and/or
  1. edit your account details,

at any time in our sole discretion without notice or explanation.

Limited warranties

We do not warrant or represent:

  1. The completeness or accuracy of the information published on our website;
  2. That the material on the website is up to date; or
  1. That the website or any service on the website will remain available.

We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any services offered by us through the website, or if we stop publishing the website.

To the maximum extent permitted by applicable law, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.

Breaches of these terms and conditions

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:

  1. temporarily suspend your access to our website;
  2. permanently prohibit you from accessing our website;
  1. block computers using your IP address from accessing our website;
  2. contact any or all of your internet service providers and request that they block your access to our website;
  3. commence legal action against you, whether for breach of contract or otherwise; and/or
  4. suspend or delete your account on our website.

Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).

Assignment

You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.

You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

Third party rights

A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.

The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.

Our details.

This website is owned and operated by TREAT EXPERT BANGLADESH.

We are registered in Bangladesh under the Bangladesh Companies Act and our registered office is at : Mowlana Para Bazar,P.o- Hatiya Raja Bari, Sakhipur,Tangail -1940

Our principal place of business is at:  204,Haji Nagar, Staff Quarter, Demra, Dhaka 1360, Bangladesh

You can contact us:

  1. by post, using the postal address given above;
  1. using our website contact form;
  2. by telephone, on the contact number published on our website from time to time; or
  3. by email, using the email address published on our website from time to time.

Scope of TREAT EXPERT's Services

TREAT EXPERT is a service platform which provides a convenient market place for medical service providers including but not limited to hospitals and clinics (“Providers”). Our Services also include connecting our users to well-known hospitals worldwide for a cost effective and timely health care services.

TREAT EXPERT provides additional services to the User, each at an individual cost, including but not limited to case management, transfers, medical record translation, on-site medical interpreter, organization of visa and accommodation of companion.

TREAT EXPERT does not refer the User or other patients to specific Providers but only provides information about Providers based on the User’s needs and preference, i.e. time frame of availability, geographic area, medical needs, etc. TREAT EXPERT will not allocate the User directly to any Provider but will instead be provided with a list of Providers (including the name, address, specialization, etc.) of which the User can choose one and book an appointment with as per his/her choice. TREAT EXPERT does not direct the User to avail the services of a particular Hospital or Doctor. The selection of the Hospital and Doctor is solely as per the discretion of the individual user. TREAT EXPERT shall provide the user with detailed information about the Provider so that the user can make an informed decision without any loss of time. TREAT EXPERT shall not liable/responsible for any medical outcome of the User, since the medical services are provided by the Providers selected by the User and TREAT EXPERT shall have no control over such outcomes.

TREAT EXPERT discloses details and information on Providers based on data, either provided by the Providers or collected and curated from online and offline information from a variety of sources. Although TREAT EXPERT uses reasonable skill and care in performing the Services, it cannot guarantee that, all information provided is accurate, complete or correct, nor can TREAT EXPERT be held responsible for any errors (including manifest and typographical errors), inaccurate, misleading or untrue information provided by the Providers or non-delivery of information by the Providers. The website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level or qualification of any Provider.

TREAT EXPERT channels and thereby facilitates the communication between the User and Providers. In particular, TREAT EXPERT provides different forms the User may use in order to enquire about the Provider’s medical services. Should the User and the Provider decide to conclude a contract, TREAT EXPERT is not involved in the contractual relationship between the User and the Provider and also in no way influences the conclusion or the content of the contract. TREAT EXPERT does not assume any rights, obligations or liabilities vis-a-vis the User out of a contract concluded between a Provider (or another third party) and the User.

TREAT EXPERT does not provide medical services itself. The information provided on TREAT EXPERT’s website including the information provided by the Providers and other third parties cannot replace a medical consultation or a medical examination and shall not be used to independently decide whether to commence or terminate a medical treatment.

TREAT EXPERT has also displayed details of procedure conducted by the Providers in our website for the information of our User, which should not be considered as a final and authentic procedure. Please note that the treatment description and the cost/ treatment details mentioned in the procedure page will not be exactly same when the User goes to a Hospital for the same diagnosis. The actual procedure shall differ from patient to patient. TREAT EXPERT shall not be liable for any Claims by the User in this regard.

Fee for Services

The service fee collected by TREAT EXPERT is towards the service provided by TREAT EXPERT for providing the user with the services as required by the user and also for any additional services as selected by the user on his/her sole discretion and this fees does not include any fee to be paid to the hospital for the consultation/appointment fee, unless otherwise specifically intimated to the User before finalising the appointment with the Hospital/Doctor. Unless specifically communicated to the User by TREAT EXPERT, all service fee paid to TREAT EXPERT does not include any fee to be payable at the hospital by the user as per the diagnosis/treatment offered to the user.

Conclusion of Contract

The use of TREAT EXPERT’s Services requires the User to provide personal contact details in order for TREAT EXPERT or Providers to be able to assist the User with the medical travel facilitation services. The User will have to (i) provide his or her full name and phone number, email address and (ii) agree to these Terms and (iii) to agree to TREAT EXPERT’s privacy policy (“Privacy Policy”).

The User may request to remove their submitted personal, specific personal and medical data from TREAT EXPERT databases at any time by sending an email to care@treatexpert.com . In compliance with our Privacy Policy, TREAT EXPERT will delete or block the personal data and specific personal data of the User as soon as the User has requested to do so. However, for the purpose of being able to trace and document the history of inquiries of the User or Providers in the event of any legal disputes related to Providers contacted by the User via TREAT EXPERT’s platform, TREAT EXPERT will keep his or her email address or phone number. TREAT EXPERT will not use this data for any other purpose than the aforementioned reason, in particular not for any promotional purposes, after such a request from the User. Please note even though the data is erased from the storage as soon as the use requests, normally it will take about 10-12 months for the internal logs to reflect this change.

Additional Services

The Additional Services may include but are not limited to the following:

TREAT EXPERT Personal Assistance. This service of case facilitation includes:

  1. Full case management with a dedicated Care Team member who will assist the User with their needs from inquiry to treatment to recovery.
  2. 24 hour response to the inquiry.
  1. Possibility to compare prices through the provision of multiple personalized treatment plans.
  2. Priority appointment scheduling.

Airport-Hotel-Hospital Transfer. This service includes a car service and chauffeur to connect you to the airport, the hospital, and/or the hotel. The price listed is per trip. For more complex transportation needs, TREAT EXPERT also offers discounted package rates which are available upon request.

Visa Service. This service covers the provision of an invitation letter, which is often required in order to obtain a medical treatment visa. The fee you pay for this service does not include the Visa charges which will have to be paid directly to the embassy.

Logistical Assistance. This service provides support with finding and booking travel and accommodation at the destination of treatment. A TREAT EXPERT Care Team representative will present the user with travel and/or accommodation options with their prices. Please note that TREAT EXPERT does not provide the travel or accommodation services but only assist the user to find suitable travel and accommodation service providers. The costs of the actual accommodation and/or flights are paid by the traveling User.

Custom A-to-Z Concierge Package.All-inclusive service package, which includes flights and accommodation booking. The contents and price of the package will be discussed with the User and all conditions will be provided while booking the package.

User's Obligations

The services of TREAT EXPERT are available to individuals who are 18 years or older. The User is entitled of using TREAT EXPERT’s Services on behalf of a third person below the age of 18, and shall inform TREAT EXPERT of any activity performed on behalf of the afford-mentioned third person.

The User shall only provide true and up to date information to TREAT EXPERT, Providers or other third persons on this website or in connection with Services rendered by TREAT EXPERT.

In the event of a violation of User’s obligation pursuant to this Section, TREAT EXPERT is entitled to delete the respective information and while taking into account the relevant User’s legitimate interests - to block the User’s account temporarily or permanently.

If a claim is made by a third person against TREAT EXPERT due to a culpable violation of User’s obligation pursuant to this section, the User is obligated, to indemnify TREAT EXPERT against third parties' claims as well as against costs which may be incurred by TREAT EXPERT as a result of an appropriate legal defense (e.g. court and lawyers’ fees). The right to claim further damage compensation remains unaffected.

No Liability for Services of Third Persons

TREAT EXPERT accepts no liability for the correctness, completion and up-to-datedness of any information provided by Providers or any other third parties on TREAT EXPERT’s website. TREAT EXPERT is not obligated to monitor transferred or stored external information or check said information for circumstances that point to unlawful activity. TREAT EXPERT’s obligations to remove or block the use of information in accordance with other legal provisions shall remain unaffected.

TREAT EXPERT’s website contains cross references (so-called links) to websites belonging to third parties (e.g. Providers, travel agencies, hotels or certification bodies) over the content of which TREAT EXPERT has no influence. The relevant owner or operator of the websites alone is responsible for the content of linked sites. TREAT EXPERT does not assume any liability for this external content. The linked sites were cursorily checked by TREAT EXPERT for possible violations of the law when they were first linked to; there was no obvious violation of the law of the content discernible at that time. However, TREAT EXPERT does not constantly check the external content for changes which could form a new basis for a liability. Nonetheless, TREAT EXPERT will remove a link to a third-party-website if it becomes apparent that the content of the linked website is unlawful and might result in any liability of TREAT EXPERT.

Data Protection

For the Services provided by TREAT EXPERT, it is necessary to collect process and use personal data and a special category of personal data, which requires the prior consent of the User. Please refer to TREAT EXPERT’s Privacy Policies explaining under which circumstances User’s data are collected, processed and used when using TREAT EXPERT’s Services.

The User may use this website and the information on it only for the User’s non-commercial, personal purposes.

All content of TREAT EXPERT’s website is protected by copyright and intellectual property rights and partially originated from third parties. All intellectual property rights in the website (including text, graphics, software, photographs and other images, videos, sound, trademarks and logos) are owned either by TREAT EXPERT, the Providers or third parties. When using the Services, the User is not granted with any licenses of TREAT EXPERT’s intellectual property rights with respect to Services rendered and information provided by TREAT EXPERT. Any utilization not permitted by the copyright law requires advance written approval from TREAT EXPERT. Downloads and copies of content from TREAT EXPERT’s website are only allowed for private and non-commercial use.

TREAT EXPERT is entitled to use the information, inquiries and communications (e.g. to and with Providers) provided by the User or contributions made by the User in forums etc., for TREAT EXPERT’s business provided that this use shall comply with the applicable data protection regulations.

Limitation of liability.

In no event shall TREAT EXPERT, nor any of its officers, directors and employees, be liable to you for anything arising out of or in any way connected with your use of this Website, whether such liability is under contract, tort or otherwise, and TREAT EXPERT, including its officers, directors and employees shall not be liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

Indemnification

To the extent authorized by law, you agree to indemnify and hold harmless TREAT EXPERT, its employees, officers, directors, affiliates, and agents from and against any and all claims, losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting directly or indirectly from or arising out of (a) your violation of the Terms, (b) your use of any of the Services, and/or (c) the Content you make available for availing any of our Services.

Validity and Change of the Terms.

Only TREAT EXPERT’s Terms shall apply regarding the use of TREAT EXPERT’s website and its Services by the User. The User’s general terms and conditions or similar regulations are herewith expressly rejected.

We may revise these terms and conditions from time to time.

The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions. Please note that if you do not agree to the revised terms and conditions, you must stop using our website. However, changes addressing new functions for a Service or changes made for legal reasons will be effective immediately

If you have given your express agreement to these terms and conditions, we will ask for your express agreement to any revision of these terms and conditions; and if you do not give your express agreement to the revised terms and conditions within such period as we may specify, we will disable or delete your account on the website, and you must stop using the website.

If there is any inconsistency between the Terms and the additional terms valid for specific Services rendered by TREAT EXPERT, the additional Terms will prevail to the extent of such inconsistency.

If any provision of these Terms is or becomes invalid, unenforceable or non-binding, the User shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and the User will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.

Termination

By TREAT EXPERT: We may modify, suspend, or terminate the operation of, or access to, all or any portion of the Services at any time for any reason. Additionally, your individual access to, and use of, the Services may be terminated by TREAT EXPERT at any time and for any reason.

By you: If you wish to terminate this agreement, you may immediately stop accessing or using the Services at any time.

Automatic upon breach: Your right to access and use the Services shall terminated automatically upon your breach of any of the Terms.

Survival: The disclaimer of warranties, the limitation of liability, and the jurisdiction and applicable law provisions will survive any termination. Your warranties and indemnification obligations will survive for one year after termination.

Governing Law and jurisdiction

These terms and conditions shall be governed by and construed in accordance with the laws of the Union of Bangladesh.

Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the Courts at Bangladesh.

All disputes arising out of or in connection with these terms and conditions shall be finally settled under the Arbitration and Conciliation Act, 1996 (including amendments thereto), by a single arbitrator appointed mutually by the Parties.

Entire agreement

The terms and conditions, together with our privacy and cookies policy, shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.

Cancellation & Refund Policy

We deeply appreciate your support and thank you for using TREAT EXPERT. We always ensure that our services are best matching your expectations. All our services are labor intensive and hence these services are non-refundable once you have availed these services. All payments received from you for the services that TREAT EXPERT provided will be deemed as final. By registering for any of our services, you are declaring that you accept and agree with all the terms and conditions outlined in the refund policy.

Notwithstanding the foregoing, we shall strive to refund to our customers, a maximum of 50% of total fee paid, if the hospitals which a customer selected happens to be in the category of accepting upfront payment towards consultation fee of Doctors, for booking an appointment with the doctor and such an appointment is cancelled by a customer before the payment is finally transferred to the Hospital by TREAT EXPERT.

TREAT EXPERT shall also effect full refund of the charges paid by a customer in the event of:

  1. Any of the happenings of a Force Majeure event such as War, Natural Calamities etc.
  2. In case of the untimely demise of the patient (TREAT EXPERT will effect automatic cancellation and Refund).

Cancellation requests, which fall under the above criteria, need to be submitted within 3 days (72 hours) from the date of payment towards services of TREAT EXPERT. No request for cancellation will be accepted if submitted after 72 hours.

TREAT EXPERT shall process your refund within 14 working days.

No request for cancellation and refund shall be accepted at TREAT EXPERT, if such request is not falling under any of the categories as mentioned above.

If you have any questions about our cancellation and cancellation policy, please do contact us.

care@treatexpert.com, +88 01716124124

TREAT EXPERT, 204,Haji Nagar , Staff Quarter, Demra, Dhaka 1360, Bangladesh.

Thank you for reading the Terms and Conditions of Treat Expert